Charge to mobile

[NJS1988]

Hi everyone 

I'm just wondering if anyone else who is pay monthly and uses pay by mobile/charge to mobile depending on what your doing eg gambling sites or app stores etc it's worded differently. Anyways I started as a sim only and I was able to pay with my phone bill without a problem and upto an amount I personally put in place myself again without issues. I then was offered to add a new contract onto my account with device and my account is not in arrears and bills are fully paid and basically all is great. But since I added the new contract I've had problems with the pay by mobile and I'm not getting any where fast with calling o2 customer services even a complaint was generated still not sorted out. All I get is iv reached my monthly weekly or daily limit using this payment method and to contact my phone provider or use a different payment method. Can anyone help please I'd be mostly appreciated 🙂

[MI5]

@NJS1988 

O2 have changed something which seems to limit everyone to £20 a month.

No one knows why or how to fix it.

[Dave-O2]

Morning @NJS1988 

I'd like to take a closer look at your query, can you please drop me a PM with some more details 👍

[stu2k1]

I'm having the same issue

[pgn]

Oft reported of late, if you read the post thread @stu2k1 - despite o2's blurb of "up to £240 per month" @Dave-O2 -

https://www.o2.co.uk/inspiration/the-drop/charge-to-mobile

[Enlli]

Three months and still ongoing

Another to add to the ever expanding list

[Dave-O2]

Thanks for the tag @pgn 

@stu2k1, @NJS1988  This is currently being investigated, are you getting any error messages when trying to use the service?

If so, can you please PM a screenshot of this error?

Thanks 

[Dave-O2]

Morning @NJS1988, @stu2k1 

Can you also drop me a PM with your mobile numbers?

Thanks.

[Nnvark97-]

I’ve been experiencing the same issue since February no one seems to know what’s going on

[pgn]

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@Nnvark97- wrote:

I’ve been experiencing the same issue since February no one seems to know what’s going on

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Hopefully you have sent a Private Message to @Dave-O2 with your phone number, as per his ask on an earlier thread of yours, @Nnvark97-?