- 1 Posts
- 1 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 93186 Posts
- 609 Topics
- 6967 Solutions
You need to contact customer service as we have no access to your account here on the community.
As them if there is a block on your charge to mobile. It could even be that you have reached your spend limit this month.
Give them a call in the morning, around 8.30 is the best time.
Guide: How to find help & contact O2
From the FAQs
Is there a limit to how much I can spend on Charge to Mobile?
You should only buy what you can afford to pay for.
If you're on Pay As You Go, you can spend up to the limit of your credit. If you're on Pay Monthly, anything you buy will be added to your monthly bill. The amount you can spend depends on how long you've been a customer, how much you normally spend and if you pay your bill on time.
Some sellers set their own spending limits too.
- 93186 Posts
- 609 Topics
- 6967 Solutions
You need to contact customer service as we have no access to your account here on the community.
As them if there is a block on your charge to mobile. It could even be that you have reached your spend limit this month.
Give them a call in the morning, around 8.30 is the best time.
Guide: How to find help & contact O2
From the FAQs
Is there a limit to how much I can spend on Charge to Mobile?
You should only buy what you can afford to pay for.
If you're on Pay As You Go, you can spend up to the limit of your credit. If you're on Pay Monthly, anything you buy will be added to your monthly bill. The amount you can spend depends on how long you've been a customer, how much you normally spend and if you pay your bill on time.
Some sellers set their own spending limits too.
- 10765 Posts
- 120 Topics
- 347 Solutions
@Lucaowens wrote:
It won’t let me use charge to mobile anymore
and ~ just a little word of warning,
be cautious you don't get caught
by scammers on these "charge to mobile"
bills.
Good luck and take care.
- 5434 Posts
- 304 Topics
- 65 Solutions
Good morning @Lucaowens, and welcome to the forum 
I hope the info above will help you get everything in order, but if you need anything else please do let us know!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
