Charge to mobile

[Anonymous]

Hi. I've always bought my in game crystals etc with change my o2 account. This has suddenly stopped working. In my google settings under bill my o2 account it says not eligible. Anyone know why?

[MI5]

We've not heard of any changes but might be worth you calling o2 in the morning to see if anything has http://www.o2.co.uk/contactus

[Martin-O2]

@Anonymous I'm not aware of any changes either. Have you spoken to customer services yet? 

[viridis · Accepted solution]

Go to wallet.google.com/manage and sign in.
Remove all instances of o2 billing from your payment options.
Sign out.
Go onto play store
Choose a paid app for purchase.
Go to pay.
On first pop-up with price, press the down arrow next to price,
The press payment methods.
Then there should be an option to add o2 billing.
Press it and it will add the option again for further use.
Proceed to pay for app to verify and then immediately refund if app is unwanted.

[jonsie]

Nice one @viridis 😀😀

[Martin-O2]

Hey @Anonymous, @viridis has left some great advice so give it a go and let us know how you get on.