Charge to mobile not working

[Nnvark97-]

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on there screen they can see when I attempted to purchase something it told them that o2 declined it. O2 have given me a 3-5 working day deadline for them to fix the issue. Today is day 6 and the problem is still there. I’ve tried contacting o2 but again no one seems to know what add to mobile bill is.

[Georgias]

I’m not sure how to directly message but I’m having the same issue. I’ve contacted so many times via chat and phone. My bill reset on the 27th , charge to mobile stopped working. Told it would be fixed days ago. Still not an update. 

[pgn]

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@Georgias wrote:

I’m not sure how to directly message but I’m having the same issue. I’ve contacted so many times via chat and phone. My bill reset on the 27th , charge to mobile stopped working. Told it would be fixed days ago. Still not an update. 

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To PM @Dave-O2, click on his name and then on the "Send a Message" button. Good luck!

[Cleoriff]

@pgn 

Just to let you know, I'm going to pinch that image 😂

[Dave-O2]

Thanks @pgn 

@Georgias I have your PM & i'll be back in touch as soon as i can 👍

[jonsie]

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@Cleoriff wrote:

@pgn 

Just to let you know, I'm going to pinch that image 😂

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Already stolen....

[Oxonian]

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@Cleoriff wrote:

@pgn 

Just to let you know, I'm going to pinch that image 😂

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We could set up an image library @Cleoriff. 🤣 

[Twinmum85]

Can't get mines working (REMOVED)

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Enlli]

@Dave-O2 

*FLAGED

[madasaf1sh]

@Dave-O2 

Looks like this broken again... as my Youtube sub has broken again... 

Is this now to be expected yet again....

[Dave-O2]

Morning @madasaf1sh 

Thanks for flagging  and sorry to hear this @madasaf1sh  😔

Is there any new error messages that you're seeing or this is exactly the same journey as before?