Charge cap

[Paw]

I bought and pay monthly for my grandsons phone, he has had two bills over £121, as he lives away from me, I have tried to have a cap put on the amount he spends, but am unable to contact o2, by phone, I have been on web chat, but as I don't have access to his last calls, o2 will not pass me through security, I can't get onto myo2, what does anyone suggest that I do to try to put a cap on this bill. 

[Cleoriff · Accepted solution]

Hi @Paw 

If the contract is in your name then you are the account holder. O2 can't refuse you permission to access

the account. Does your grandson manage his own O2?

Either way, you are the account holder and as such you can apply a spend cap to the account.

Guide: Spend Caps & Charge to Mobile on O2 

Give O2 a call using any number in this guide. Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best one to try.

[Paw]

Hi Cleoriff, thank you, the account was set up in my name, I pay the bill as it comes to my email address, and comes out of my bank account.
I will try the phone numbers. Once again thank you.

[Cleoriff]

You're welcome @Paw 

Best of luck.

[Paw]

Hi Cleoriff, I have used the phone number that you sent me, got through straight away, a very pleasant lady got me sorted, without a problem, thank you, regards. Paw

[Cleoriff]

So pleased @Paw