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on 18-10-2023 09:20
Why did o2 send me a letter saying I was in arrears when I stopped billing this month?
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on 18-10-2023 09:26
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on 18-10-2023 09:26
@walworth
Probably because you had a last bill to be paid??
The best thing to do is call the Payment Management Team on 0800 902 0217 and they can advise
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 18-10-2023 09:30
When you say you stopped billing, what do you mean @walworth ?
If you called to cancel, and then cancelled the direct debit, then it might be there is an outstanding balance from your final bill (assuming it was cancelled).
Call o2 (on the number on the letter) or use 0800 902 0217 to call the payment management team directly.
As it is an 0800 number you can call it for free using Skype - Guide: A Guide to Skype
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 18-10-2023 09:40
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on 18-10-2023 09:40
The staff of o2 has already helped me deal with it earlier this month and there is no arrears. Why would you send a similar email? I really have paid all the arrears
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on 18-10-2023 10:28
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on 18-10-2023 10:28
It could be the letter has crossed, but no one on here will know as this isn't customer services, you will need to reach out on the phone number me and @gmarkj have provided and speak to o2
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

