This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Changing to sim only

Go to solution
Will10
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-05-2021 16:28

on ‎10-05-2021 16:28

Hello I am currently paying for a phone and airtime but want to switch to sim only as I’m buying a new phone outright. Is it possible to just pay my remaining balance on my device and just switch over whilst keeping the same phone number
Message 1 of 3
572 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151922 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎10-05-2021 16:45

on ‎10-05-2021 16:45

@Will10 

Yes, just pay off your device plan and then upgrade to a sim only tariff.

You keep your current sim card as everything is transferred on the system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
567 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 151922 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎10-05-2021 16:45

on ‎10-05-2021 16:45

@Will10 

Yes, just pay off your device plan and then upgrade to a sim only tariff.

You keep your current sim card as everything is transferred on the system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
568 Views
0 Kudos

Go to solution
O2EmmaLouise
O2 Support
O2 Support
  • 254 Posts
  • 0 Topics
  • 28 Solutions
Registered:

on ‎10-05-2021 16:51

on ‎10-05-2021 16:51

Hi @Will10,

 

Yes, that's definitely possible.

 

You can pay the remaining balance for your phone over the phone with customer services on 202 free from your mobile. It might be worth looking at moving over to a sim only plan once you've cleared the remaining balance on the phone, it's typically cheaper this way. All of our sim only deals are available to view on our website https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=Featured

 

Once you have your new phone, you can simply switch your sim card over, keeping the same number slight_smile

Message 3 of 3
562 Views
Top