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Changing to payg but keeping a device plan

Vickym
Level 1: Joiner
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Hi

I currently have a monthly contract, I pay for the device and then for the airtime etc.

Is it possible to stay with my device plan but cancel my airtime contract and change it to payg instead?

Thanks
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MI5
Level 94: Supreme
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@Vickym 

No sorry.

You must pay off the device plan first before changing the airtime plan.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152935 Posts
  • 652 Topics
  • 29191 Solutions
Registered:

@Vickym 

No sorry.

You must pay off the device plan first before changing the airtime plan.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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@Vickym

This can't be done im afraid.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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