Solved: Changing to payg but keeping a device plan

Vickym · ‎08-03-2021

Hi

I currently have a monthly contract, I pay for the device and then for the airtime etc.

Is it possible to stay with my device plan but cancel my airtime contract and change it to payg instead?

Thanks

MI5 · ‎08-03-2021

@Vickym

No sorry.

You must pay off the device plan first before changing the airtime plan.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-03-2021

@Vickym

No sorry.

You must pay off the device plan first before changing the airtime plan.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎08-03-2021

@Vickym

This can't be done im afraid.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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