Changing to o2 from EE

[Beedark]

I'm in the middle of changing over from EE to O2 with a new phone and O2 monthly sim - I've not changed providers for years and right now I'm needing some advice. I provided my PAC code to O2 on saturday online. So the process started today when my new phone lost signal (while I was speaking to O2 customer service) and after a few restarts, it now appears to be connected with my old number as requested. But my old phone still has signal with EE, and my old number also. The texts I have got since, including fom O2 welcoming me as a customer, are all coming to my old phone only and not my new one... Should I be concerned??? Shouldn't the changeover happen simultaneously??

Thanks

[anticpated]

I had this before. In the end, I had to call the other provider. It's always better do this between Monday and Wednesday.

[MI5 · Accepted solution]

@Beedark it can take up to 24 hours to fully port. 

Keep rebooting every hour or so.

Reboot old EE phone too.

[anticpated]

Ah I thought it was the weekend PAC discourse . To be fair i tore into unnamed customer service people because they were treating me like an idiot.

[MI5]

To be fair, as the PAC was submitted on Saturday, you would expect to port to start today.

If the EE phone is an iPhone @Beedark you will also need to remove your phone number and Apple ID from the phone or else iMessages will continue to go to that phone forever too.