on 16-11-2021 10:29
My contract is now coming to an end and I've elected to stay with O2 but go SIM only...... will my direct debit automatically change to the new lower rate? or do I need to do anything
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on 16-11-2021 11:13
If you were on refresh before @Phoenix59 then yes it will drop to a lower rate.
If you took the deal with a 3rd party you need to upgrade to a SIM only deal.
To be honest, it is worth looking anyway as the new deals may be of better value.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 16-11-2021 11:13
If you were on refresh before @Phoenix59 then yes it will drop to a lower rate.
If you took the deal with a 3rd party you need to upgrade to a SIM only deal.
To be honest, it is worth looking anyway as the new deals may be of better value.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here