Solved: Changing tarriff

Anonymous · ‎27-09-2015

if I want to change from pay and go to pay monthly what happens to any existing credit

MI5 · ‎27-09-2015

Up to £350 credit can be transferred to your contract account as long as you transfer your number too.

You can use this form to keep your number and your credit will transfer too https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎27-09-2015

Hi @Anonymous You just ask customer services to transfer it to your new account. I did this when I moved from PAYG to contract...http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎27-09-2015

Up to £350 credit can be transferred to your contract account as long as you transfer your number too.

You can use this form to keep your number and your credit will transfer too https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎27-09-2015

http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-09-2015

It's all done automatically, credit will appear as a minus on your first bill.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎30-09-2015

Hi @Anonymous welcome to the community! As you can see you can find the answer to your questions, so if you have any other you now know where to go

See you around!

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