Changing tarriff

[AuntieBertie]

I have changed tariff to a much more expensive one which will include more data for when I am abroad. The lady in the O2 shop told me that it would be effective the next day but nothing has happened yet - 2 days later. I am concerned that the data allowance will not change until after my next billing date which will be after I need the data abroad.  

[Cleoriff · Accepted solution]

@AuntieBertie 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[MI5]

@AuntieBertie 

A tariff change takes effect from your next bill.

An upgrade is immediate, so it depends which you did?

Data abroad in EU is limited to 25gb per month and the rest of world is unlimited data per day with O2 travel.

Guide: Roaming MegaGuide 

[AuntieBertie]

I changed my tariff.  I own the phone outright.

[MI5]

Next bill date for the change then.

[AuntieBertie]

So lady in O2 shop gave me incorrect info then!!!  Apparently if I go into a shop they can activate it overnight.

Trying to get through on 202 has resulted in me being cut off 13 times so far....

[MI5]

@AuntieBertie 

It would appear so.

Like I said, a tariff upgrade is immediate but a tariff change is not.

The differences are subtle, but important as far as O2's systems are concerned.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[AuntieBertie]

When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Press 1.  Listen to music...!

I would personally call paying double what I am at the moment as an upgrade!!! 

Now on hold.  Wish me luck. It may be a long night! 

[AuntieBertie]

OMG they picked up within 3 minutes!  All sorted.

Thanks so much for your help.

Stay safe

AB.

[Cleoriff]

@AuntieBertie 

So if it's 'all sorted' have they changed your tariff now or do you have to wait?

Out of interest.