on 26-06-2018 15:22
Someone actually called me!
But not good news. Apparently my order has been canceled, but hasn't yet been canceled "properly" I "May" (In my experiences means definetly will) Be charged if I leave.
I was told I couldn't receive a Pac code to leave until I wait 5 days for the order to be canceled, However I received one earlier today via text, so unsure why she said that.
So basically the only resolution I can see is to cancel my direct debit and move to another provider.
26-06-2018 15:55 - edited 26-06-2018 15:57
@David85 DO NOT cancel your Direct Debit. Use your PAC, which will cancel your contract, but leave the DD in place until you see a zero bill. We've seen nightmare scenarios of people canceling DD's before the account is closed, and finding negative marks on their credit rating because of a non payment of a piddly amount. Just leave the DD in place for now.
on 26-06-2018 16:05
I will be using my pac code to cancel, But the lady on the phone informed me that they may still charge me for the new contract which was never activated. As this would mean spending more time on the phone to people re explaining the whole situation again I've decided to just cancel the direct debit too just to be sure I'm done with them
on 26-06-2018 16:14
@David85 You're making a big mistake. Please do not cancel your Direct Debit until this issue is resolved. If you cancel, and you are billed, and you don't pay, O2 will turn your non payment over to a debt collection agency, and you will be entering a world of trouble. If the money is taken in error by DD, it will be refunded when you go through the proper process, but you will be creating enormous problems for yourself if you go ahead with canceling the DD.
on 26-06-2018 16:19
I was told that after using my pac code they would likely charge me for the new contract they never implimented and then choose to cancel, If they do charge me I would need to contact them to try and get a refund...I'm not up for that!
Just as a side note, I worked out I was with o2 for 16 years! Crazy. So hard to get a new customer, so easy to keep hold of them...A lesson o2 will hopefully learnt.
Just signed with Vodafone. Will have a sim tomorrow!
on 26-06-2018 16:22
@David85. It's not just a debt collection agency and a court date. It's also a negative mark on your credit rating, which will prevent you from taking out a contract for anything else, getting a loan to buy a car, or even getting a mortgage. If you want to take that risk, that's your decision. All I can do is warn you of the pitfalls, and I'm sure others here will back what I've said. Your choice.
on 26-06-2018 16:25
@David85 You are making a massive mistake. They will put a default on your credit score which will stay for 6 years & you will have trouble in the future if you try to apply for a new contract or mortgage etc
on 26-06-2018 16:25
I'm fully aware, And you need not warn me, I am 100% aware.
I have made o2 aware on my last phone call. I am not under contract with them.
You are 100% correct that they will likely do this. I am not concerned, no need to warn me further. I'll happyly have a rotten credit score, baliffs and court dates over talking to them one more time on the phone.
Again, thank you for your concern.