Solved: Changing tariff

Anonymous · ‎12-01-2017

Hi

I am going abroad shortly and I have 3 months left on my contract. Can I downgrade my contract to a basic contract for the remaining months?

MI5 · ‎12-01-2017

No, unfortunately you cannot downgrade your tariff anymore.
You can pay it off and change to PAYG for 3 months though so you can then take a new contract when you return. This will retain your number for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎12-01-2017

No, unfortunately you cannot downgrade your tariff anymore.
You can pay it off and change to PAYG for 3 months though so you can then take a new contract when you return. This will retain your number for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-01-2017

@Anonymous wrote:
Hi
I am going abroad shortly and I have 3 months left on my contract. Can I downgrade my contract to a basic contract for the remaining months?

Unfortnately not. You can only upgrade not downgrade. You do have the option of paying off the contract though...

Veritas Numquam Perit

Anonymous · ‎12-01-2017

OK, thanks.

MI5 · ‎12-01-2017

No problem. Have a good trip.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎12-01-2017

Alternatively you could download Tu and use that (over Wi-Fi or on a local sim) and use your call and text allowances to call home?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

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jonsie · ‎12-01-2017

@gmarkj wrote:
Alternatively you could download Tu and use that (over Wi-Fi or on a local sim) and use your call and text allowances to call home?

Exactly what I do here, a contract would be useless to me without TU but worth renewing purely for that. I'm now paying a tenner a month (half price for I forget how many months...3 or 6) purely to use TU. Data is of no use to me here and I've got wifi at home to make full use of texts and minutes. God bless the developers!

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Cleoriff · ‎12-01-2017

@jonsie wrote:
@gmarkj wrote:
Alternatively you could download Tu and use that (over Wi-Fi or on a local sim) and use your call and text allowances to call home?
Exactly what I do here, a contract would be useless to me without TU but worth renewing purely for that. I'm now paying a tenner a month (half price for I forget how many months...3 or 6) purely to use TU. Data is of no use to me here and I've got wifi at home to make full use of texts and minutes. God bless the developers!

You changed the same time as me @jonsie and I can confirm its half price for 6 months...

Veritas Numquam Perit

MI5 · ‎12-01-2017

Yes, it is for sure...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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