on 07-01-2015 16:18
on 07-01-2015 16:18
I think I chose the wrong contract when I rejoined O2 at the weekend so I went onto My O2 and selected upgrade. I chose the next tariff up from what I'm on but when I went to checkout it told me that my order would be sent to my address by Royal Mail and there's a box to tick confirming that I want the service to start as soon as I receive my SIM.
Does anyone know if this this just a generic page for all orders? Surely O2 aren't going to send me a new SIM? All I want is to change to unlimited minutes and more data on my next billing cycle!
Thanks in advance.
Solved! Go to Solution.
on 07-01-2015 17:16
on 07-01-2015 17:16
on 07-01-2015 16:41
on 07-01-2015 16:41
on 07-01-2015 16:43
on 07-01-2015 16:43
on 07-01-2015 16:49
I didn't get as far as putting the order through - I was worried my SIM might stop working! I'll try and give customer services a call later or if I don't get time I'll go into store at the weekend.
That'll teach me for being mean and going for the cheapest tariff in the first place!
on 07-01-2015 16:57
on 07-01-2015 16:57
on 07-01-2015 17:16
on 07-01-2015 17:16
on 07-01-2015 18:47
on 07-01-2015 18:47
on 08-01-2015 13:17
on 09-01-2015 09:17
I've finally got around to calling customer services and I'm not impressed! I can't have the tarrif I want (unlimited texts/minutes and 3GB data for £20) as I'm an existing customer and apparently it's only available to new customers. I can have 2GB for the same price but decided to leave it for now. The advisor told me to phone back in a month or so and I might be able to get a better tariff.
I asked why, if I went through the upgrade link on My O2, I could choose this tarrif I was told it's actually setting me up with a new account - that's not clear from the website though. To me 'upgrade' means upgrading the tariff I'm on, not getting a new one!