Changing tariff

[Lee12]

hi, I want to change my tariff for more data, I have an o2 open 25 percent discount, it says the tariff is eligible for the discount but when I upgraded it still said the original price. When does it take the discount off? Thanks.

[jonsie]

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@Lee12 wrote:
hi, I want to change my tariff for more data, I have an o2 open 25 percent discount, it says the tariff is eligible for the discount but when I upgraded it still said the original price. When does it take the discount off? Thanks.

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Have you followed this link

Guide: O2 Open & Friends and Family discounts - How to sign up 

It usually apears on your second bill on the new tariff

[Martin-O2]

Did you still need some help with this one @Lee12 or are you sorted now?