Solved: Changing sim but staying with o2

Ash22 · ‎18-11-2020

my contract with o2 runs out on December 26th, I want to then swap to a sim only contract and put the new sim in the same phone, obviously staying with o2, do I have to do anything to keep my number or does it just swap over automatically because it’s not changing providers

MI5 · ‎18-11-2020

@Ash22

You just need to upgrade to a sim only in your MyO2 http://www.o2.co.uk/myo2 and everything will switch over on your sim without the need to do anything else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-11-2020

@Ash22

You just need to upgrade to a sim only in your MyO2 http://www.o2.co.uk/myo2 and everything will switch over on your sim without the need to do anything else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ash22 · ‎18-11-2020

Thank you! Would I have to buy the new sim only deal after my contract has ran out or can I buy a new sim now and then change over after my contract has finished after Xmas

MI5 · ‎18-11-2020

@Ash22

Check your myO2 and it will tell you when you can upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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