Solved: Changing phone number

cairo · ‎01-11-2019

Can I change my number on O2 account or do I have to visit the shop as I can’t find Anything about it on myO2

MI5 · ‎01-11-2019

You need to call customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎01-11-2019

@cairo

You need to call customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎07-11-2019

Good morning @cairo, have you managed to change your phone number since you last posted? We've got some info in our Guide: How to change your mobile number as well which you might find handy

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

cairo · ‎08-11-2019

Thanks did it via chat but people don’t see my new number only the previous number when texting

MI5 · ‎08-11-2019

@cairo

Go to Settings >Phone >My number and change it to your new number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cairo · ‎10-11-2019

I did all that but still only shows old number when contacting other people and now they can’t send texts to me unless I send it first so they can reply but they can call me in the new number most odd

MI5 · ‎10-11-2019

@cairo

Have you turned off phone and taken SIM out for 5 mins?

Try that first and if still not working correctly you'll have to call customer service to check the transfer went through ok..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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