Changing pay day

[Debbie_68_]

I've been trying for months to change my day that I pay my bill to the 20th as pay day changed and still they haven't done it but I'm still getting late payment fees and still get cut off and have to borrow to pay to get it back on as anyone got a phone number I can actually speak to someone instead of the bloody txt message service 

[Cleoriff · Accepted solution]

@Debbie_68_ 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call