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Changing numbers

Tash10
Level 1: Joiner
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I'm originally on Vodafone, trying to change to O2 but want to keep my number. I've followed all the steps but keep getting an email stating ' the information for the security checks was inaccurate'. I've tried 3 times and nothing is wrong with my info? I don't understand. Please can anyone help me, thanks in advance
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MI5
Level 94: Supreme
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@Tash10 

If online isn't working you'll need to call Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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