cancel
Showing results for 
Search instead for 
Did you mean: 

Changing networks%205days%20later%20phone%20is%20still%20not%20working

Chrispearce56
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Has anyone else had problems changing networks to o2 5 days later my phone is still not working

Message 1 of 4
796 Views
3 REPLIES 3

jonsie
Level 94: Supreme
  • 95556 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Is your old sim still active? Have you tried rebooting the phone with the O2 sim in it?

Message 2 of 4
794 Views

Bambino
Level 86: Prestigious
  • 24350 Posts
  • 1058 Topics
  • 3816 Solutions
Registered:

@Chrispearce56  Did you follow the correct porting procedure from your old network?

 

If you are porting from another Network Mobile Operator to the O2 Network.

Porting your mobile telephone number to the O2 Network is straight forward. 

  1. Ask for a PAC Code from your current Mobile Network Operator and then contact the O2 customer service contact us and they will take care of the rest.
  2. Your current Mobile service provider will let you know whether you have fulfilled any contractual agreement you may have with them.
  3. If you are bringing your own handset with you then ensure it is unlocked to accept all network sim cards.
    If your handset is locked to your current network then you will need to follow their process to request the unlocking process of your phone.
  4. O2 will send you a text message on the day of the transfer to keep you up to date with things. 

Further detailed Instructions are here Keep your mobile number 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 4
785 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Any update on your number port @Chrispearce56

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
717 Views