Changing name

[Anonymous]

I am trying to update my account into my married name. I found a form online to complete and sent this off with a copy of my marriage certificate to the email address provided - 'BusinessTOO@o2.com' - but received an undeliverable reply.

Are you able to advise how I can get this updated? I'm keen to do it as soon as possible as I'm due an upgrade!

Thanks in advance!

[Anonymous]

I would suggest using the live chat option here: http://www.o2.co.uk/contactus#

They will advise on what you should do

[Anonymous]

I think you need to send it all to ->

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

Please don't use Online Live Chat for account enquiries.

[jonsie · Accepted solution]

Courtesy of  @Anonymous 

Send a copy of the marriage certificate  with a covering letter giving details of all the account numbers you have with O2. (For example mobile, broadband, home phone.) to:

The Correspondence Management Team

PO BOX 694

Winchester

SO23 5AP

as mentioned before, or via email with the scanned proofs toBusinessTOO@o2.com

or via fax with the scanned proofs to 0870 6002402.

You can print a form to send along with the proofs by going towww.o2.co.uk/namechange.