Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New 02 account, unable to sim swap previous o2 number

I got a great deal via affordable mobiles for a new phone on an o2 contract. I’d like to keep my current out of contract o2 number. However o2 are not allowing a sim swap! Something to do with using a third party and opening a new contract. What are ...

Resolved! I cannot disable my voicemail

I have a pay monthly contract and I do not seem to be able to disable my voicemail I have tried 1760 and I have just got off the phone with O2 who advised to try #004# .. without success. I am in the UK and I’m using an iPhone 14 Anybody here who can...

O2 refusing to honour switch-up after wrong order

So very long story short, I went into store to place a preorder on the fold7 1tb, the sales rep messed up and ordered the 512gb he thought the warehouse staff would bump me up for the promotional offer to 1tb. A week later and the wrong phone was del...

Can't upgrade online not taking payments

anyone else having issues with upgrades online? I get to checkout to pay the early upgrade fee (£320) but keep getting error message saying there is a problem with system try again later. I've been trying past two days and still won't work. My bank i...

Resolved! Unlinking hell!

Hi, I've spoken to two different o2 agents about my tariff and both said different things. My tariff has now reached 24 months, so I believe it's now unlinked from my device plan. I asked about migrating this number to another number on my account, I...

Leaving o2

Hello, can somebody answer me my question as o2 are currently closed.I have a monthly mobile o2 contract, as far as I understand I can leave o2's airtime only now as my contract has ended, I still have a year left until my device plan ends, can I lea...

New contract - pay off device and switch to SIM only

I am currently on a SIM only contract and want to think about upgrading to a new phone. I am sure before that I was able to start a contract, pay off the device the next day and then switch the airtime to SIM only. Is this still possible?

Sim only upgrade from uswitch

My current deal has just expired and I’d like to upgrade to a deal I’ve found on uswitch. Last time I done this I could select an option where I could upgrade my existing deal, but this time when I go to checkout, it’s just going through as a new dea...

Frustrated any numbers or emails I can chat to a human at 02

Getting frustrated since virginity took over. Before I used to be able to chat to a human online now it rotates you in a circle. Online or on ringing 202 does anyone have an email for customer services I need to speak to them urgently

PAC code transfer

had my new phone & new provider 02 for over a week now & sent PAC to transfer my old number to the new phone service how damn long does it take ? I have sent it 4 times & not had anything to say they are working on it, there is no number to call to s...

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