This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

Changing my number

Go to solution
Karin2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎22-05-2017 21:07

on ‎22-05-2017 21:07

Hi, I gave O2 my PAC number last week but I still don't have a text to say they are changing me back to my new number. Anyone know how long it will take to get switched over? 

Message 1 of 3
1,693 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 153225 Posts
  • 653 Topics
  • 29245 Solutions
Registered:

on ‎22-05-2017 21:10

on ‎22-05-2017 21:10

Might be a good idea to call them as it sounds like something is wrong somewhere http://www.o2.co.uk/contactus
Online help here if you want to try it again
http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,691 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 153225 Posts
  • 653 Topics
  • 29245 Solutions
Registered:

on ‎22-05-2017 21:10

on ‎22-05-2017 21:10

Might be a good idea to call them as it sounds like something is wrong somewhere http://www.o2.co.uk/contactus
Online help here if you want to try it again
http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,692 Views
0 Kudos

Go to solution
MercedesS
Former Staff
  • 1192 Posts
  • 17 Topics
  • 18 Solutions
Registered:

on ‎31-05-2017 11:58

on ‎31-05-2017 11:58

hello @Karin2

If you check @MI5 link to Requesting a switch, the help page said that "Forms sent by 5:30 pm will be completed the next working day. Forms sent after 5:30 pm will be completed within two working days. You'll receive two text messages, one to confirm the date of your switch and one to remind you on the day."

Hope we help!  Wave

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 3 of 3
1,607 Views
0 Kudos
Top Kudoed Authors
View All
Top