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Changing my number

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Karin2
Level 1: Joiner
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on ‎22-05-2017 21:07

on ‎22-05-2017 21:07

Hi, I gave O2 my PAC number last week but I still don't have a text to say they are changing me back to my new number. Anyone know how long it will take to get switched over? 

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MI5
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on ‎22-05-2017 21:10

on ‎22-05-2017 21:10

Might be a good idea to call them as it sounds like something is wrong somewhere http://www.o2.co.uk/contactus
Online help here if you want to try it again
http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153081 Posts
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Registered:

on ‎22-05-2017 21:10

on ‎22-05-2017 21:10

Might be a good idea to call them as it sounds like something is wrong somewhere http://www.o2.co.uk/contactus
Online help here if you want to try it again
http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
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on ‎31-05-2017 11:58

on ‎31-05-2017 11:58

hello @Karin2

If you check @MI5 link to Requesting a switch, the help page said that "Forms sent by 5:30 pm will be completed the next working day. Forms sent after 5:30 pm will be completed within two working days. You'll receive two text messages, one to confirm the date of your switch and one to remind you on the day."

Hope we help!  Wave

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