Changing my Tariff

[Idksomething]

I changed my tariff to £10 big bundle, and then I proceeded to top up my phone with £10. I originally had the £5 bundle, and so instead of taking away £10 and giving me 6GB of data, they took away £5 and kept me with my old tariff, with no data. My internet in my house isn’t working and I need this data since school is starting soon. I don’t want to put in another £10 and waste £5. What do?

[Anonymous]

Hi @Idksomething 

Did you get a text telling you that your tariff had changed and to top up? Best thing you can do is to give 4445 from your phone and tell them what you did ( it could be that you tariff didn't have time to change over ), they will be able to sort it for you.

[MI5]

@Idksomething 

Call o2 on 4445 to switch your tariff for you.

[Idksomething]

Yeah I did and an email

[Idksomething]

I switched it myself on the app

[Anonymous]

Sorry, but you will have to ring them. They will sort this out for you.

[Idksomething]

What number should I call

[MI5 · Accepted solution]

As I first told you above @Idksomething 

4445 is PAYG customer service.

Some more numbers here Guide: Coronavirus Community Help and Support