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Changing my Tariff

Idksomething
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I changed my tariff to £10 big bundle, and then I proceeded to top up my phone with £10. I originally had the £5 bundle, and so instead of taking away £10 and giving me 6GB of data, they took away £5 and kept me with my old tariff, with no data. My internet in my house isn’t working and I need this data since school is starting soon. I don’t want to put in another £10 and waste £5. What do?
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MI5
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As I first told you above @Idksomething 

4445 is PAYG customer service.

Some more numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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O2Sophie
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Hi @Idksomething 

Did you get a text telling you that your tariff had changed and to top up? Best thing you can do is to give 4445 from your phone and tell them what you did ( it could be that you tariff didn't have time to change over ), they will be able to sort it for you.

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MI5
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@Idksomething 

Call o2 on 4445 to switch your tariff for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Idksomething
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Yeah I did and an email
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Idksomething
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I switched it myself on the app
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O2Sophie
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Sorry, but you will have to ring them. They will sort this out for you.

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Idksomething
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What number should I call
Message 7 of 8
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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

As I first told you above @Idksomething 

4445 is PAYG customer service.

Some more numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
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