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on 11-06-2015 18:23
So my old PAYG phone was a Virgin phone and I would like to transfer that number from Virgin to o2. Now I got this in an email today.
" You want to keep your
old number
You need to ask your old network for a PAC code (they’ll know what it is). Then fill in the form at o2.co.uk/
keepmynumber. It’ll take us one working day to sort it out."
I have the PAC code and I have filled out the keep my number form TWICE and it has been a good few days yet I still do not have my old number. I kind of need to keep my old number otherwise it will be a collosal pain in my backside to give everyone my new number.
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on 11-06-2015 18:51
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on 11-06-2015 18:51
Your PAC from Virgin is only valid for 30 days from receipt so you need to check it's still valid though.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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11-06-2015 18:30 - edited 11-06-2015 18:32
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11-06-2015 18:30 - edited 11-06-2015 18:32
If you cant remember your old number you will need to ring Vodaphone to get it...and then fill out the form
http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number#qs
The above help link shows you what you need and have to do... O2 can't give you the number without knowing what it is...:smileywink:
Veritas Numquam Perit
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on 11-06-2015 18:51
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on 11-06-2015 18:51
Your PAC from Virgin is only valid for 30 days from receipt so you need to check it's still valid though.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-06-2015 18:56
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on 11-06-2015 18:56
@Cleoriff wrote:If you cant remember your old number you will need to ring Vodaphone to get it...and then fill out the form
http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number#qs
The above help link shows you what you need and have to do... O2 can't give you the number without knowing what it is...:smileywink:
I know my old number and I filled out the keep my number form twice now. I gave them my details, the number I want to keep from Virgin and the PAC code and It still has yet to be transfered.
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on 11-06-2015 19:02
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on 11-06-2015 19:02
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on 11-06-2015 19:07
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on 11-06-2015 19:07
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11-06-2015 19:08 - edited 11-06-2015 19:15
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11-06-2015 19:08 - edited 11-06-2015 19:15
@Tyranade wrote:
@Bambino wrote:Call O2 Customer Service, as @MI5 has suggested. Double check that the PAC Virgin gave you is correct.
Just got off the phone with o2 customer support. I gave them my Virgin Number and PAC code and it will be transfered by monday.
Good. Hope all goes well...
Edited to add...I had misread your post. Apologies @Tyranade
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on 11-06-2015 19:09
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on 11-06-2015 19:09
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on 11-06-2015 19:14
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on 11-06-2015 19:14
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-06-2015 19:18
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on 11-06-2015 19:18
I must be suffering with sunstroke, hence my edited post and apology above....
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