Changing mobile number

[TDavis]

Hi! I need some help changing my number due to personal reasons.
I can’t get hold of 02 and the app isn’t helping at all! Im on contract.

[Cleoriff]

@TDavis 

Unfortunately you do have to contact O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808