Changing from pay monthly to pay as you go

[Anonymous]

Hi

Hi my contract runs out 23rd Dec 2012.  I want to keep my current phone and number and move onto pay as you go what's the best way to do it.

[MI5]

Just give CS a call on 202.

[Anonymous]

Once sorted I would also request that your bank cancels any direct debit mandate that's set up. Just to be safe.

[MiamiGuy · Accepted solution]

Actually, whatever you do, DO NOT cancel your direct debit.

The number of customer we get each day telling us their credit was declined for a car, or a mortgage was because of o2, then we look back on their records and it shows their FINAL bill wasnt paid because their direct debit was cancelled.

NEVER cancel direct debit. Once o2 take your final bill, the direct debit cancels automatically.

To answer your question regarding post pay to prepay. It is very straight forward.

Get yourself a prepay sim card with a temporary number on it. Then once you are cancelling your contract, give the temp number to retentions team and they will transfer your contract number to the prepay sim card. It will all be transferred within 24 hours.

After the number has successfully transferred, your contract will disconnect. You will then get a FINAL bill 14 days after disconnection date, but again, DO NOT cancel your direct debit.

I hope this helps.

[Anonymous]

Hello

My contract will be finishing on 21st June 2013.  Do I need to give any notice to end my contract and if so can I give advance notice eg now? thanks

[MI5]

You need to give 30 days notice so it's best to do it around 21st May. If you request and use your PAC the account will close immediately that you activate your number on a different network.

[jonsie]

You need to give 30 days notice otherwise your contract rolls over month by month. Give your notice in May and ask for your PAC if you wish to keep your number. When you use your PAC it will effectively end your contract and O2 will send you a final bill.

[Anonymous]

I changed from 02 contract to pay as you go. The lady I spoke to over the phone told me to buy a new sim and she would change it over the phone..this I done and now I've lost Bis

[Anonymous]

You can call 4445 and get the blackberry services added back on to your pay as you go account, they can advise you of the bolt-ons or tariffs that you can take advantage of to use with your Blackberry.

[Anonymous]

Thanks,just phoned and got it sorted