Changing from contract to pay monthly

[Janey81]

Hi - we have had a contract with O2 for over two years and we would like to change it to pay and go, using the same number. Is this possible? Thanks

[Enlli · Accepted solution]

If your contacts have reached the end of there minimum term you can move to PAYG

[Bambino]

@Janey81 See this guide: Migration & porting into O2 - O2 Community

[Janey81]

Thanks both - this is really useful! I went onto the live chat to try and work out what I ned to do (I have ordered a new 02 pay as you go Sim to swap over to when it arrives) but they wanted a password which I can't remember, and apparently they can't give me a hint, so we reached a bit of an impasse! Can I just cancel my contract then get a pac code to move the number over to the new sim? Thanks again for all your help

[MI5]

@Janey81 

They need the answer to your security question which you can reset in your MyO2 under your details.

You cannot use a PAC when staying with the same network and if you cancel, you risk losing your number.

[Janey81]

Thank you! I didn't know I could reset it - thanks so much. I'l try and stop asking daft questions now! Thanks again