Changing contract holder/upgrading phone

[jholl9]

Hi there,

When I was younger and didn't have a full-time job, my mum created a contract with O2 so that I could have a mobile phone. Now I am paying for the contract and it is time for me to upgrade my phone - however, because I am using the same number and the contract is still in my mum's name, I am unable to upgrade my phone without her present. This is a bit of a problem because we are quite far apart geographically and are very rarely in the same place - is there anything that one or both of us can do separately to change the contract to be in my name so that I can upgrade my phone? I have been paying for the contract for the last few years so it shouldn't be too much of a problem - could my mum call up and let O2 know that I am the new account holder?

Thanks!

[Anonymous]

@jholl9 No you have both got to be together to do a name change  

[MI5 · Accepted solution]

What you need to do is get your own contract with a new (temporary) number.
Once you have been accepted, your Mother can call and release the phone number for migration to your new account.
You will then have your own account with your own number and the old account in your Mothers name will be cancelled.

[Bambino]

@jholl9 Be aware that although you've been paying the contract on your present phone, you will be considered a new customer, and O2 will run a full credit check when you take out your new contract. 

[EmilieT]

Hi @jholl9, and welcome to the forum 

Please let us know how you get on with this, and if the advice @Anonymous, @MI5 and @Bambino shared helped you get this sorted or if you need any further info