Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

Changing auto top up amount

I have been looking for two days now to try and change my monthly amount, can anyone point me to the right place.

Posts: 116,752
Topics: 575
Solutions: 16,215
Registered: ‎04-04-2012

Re: Changing auto top up amount

Calling 4445 is probably the easiest way.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,729
Topics: 768
Registered: ‎14-01-2013

Re: Changing auto top up amount


@MI5 wrote:
Calling 4445 is probably the easiest way.

Absolutely right...but in the interim and if you need extra immediately...get a top up voucher pro-tem...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 100,729
Topics: 768
Registered: ‎14-01-2013

Re: Changing auto top up amount

[ Edited ]

@MI5 wrote:
Calling 4445 is probably the easiest way.

@MI5  could this be changed via My O2? Genuine question...Smiley Wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Anonymous
Posts: 0

Re: Changing auto top up amount

Thanks for the speedy replys

Anonymous
Posts: 0

Re: Changing auto top up amount

Hi there @Anonymous

 

You have to do it Online as customer services cannot make any changes on the O2 auto top-up

You need to go back to my O2 and find "Regular Top up" and then edit the amount.

Hope this helps Smiley Happy

Posts: 100,729
Topics: 768
Registered: ‎14-01-2013

Re: Changing auto top up amount


@Anonymous wrote:

Thanks for the speedy replys


Not at all...Hope we helped @Anonymous Smiley Wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 2
Registered: ‎19-03-2021

Re: Changing auto top up amount

I’m trying to change my auto top up amount each month but the app doesn’t appear to let me do this? Logging on online let’s me create a top up, but not change amount of an existing top up. Does anyone know how I do this?
Posts: 100,729
Topics: 768
Registered: ‎14-01-2013

Re: Changing auto top up amount

@James999 

Give O2 a call on 4445.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker