Changing address

[Anonymous]

I have been trying to update my address with O2 customer services for over a week the standard answer is I have to wait 24 hours but after eight days they still cannot do it my O2 app and the local store have the correct address but head office cannot Do the same please ,could you give me some options

[Cleoriff]

@AnonymousYou can do it via My O2 http://www.o2.co.uk/myo2

Further info here https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2

To change your address, sign in to My O2 from a computer, laptop or tablet and follow these steps:

• choose the mobile number you want to change the address for
• select Bills at the top of the My Device page
• scroll to the bottom of the page and choose Change my billing address
• we'll send a code to your device
• enter the code and fill in the form to change your address.

[jonsie]

Or you could use registered snail mail... I know, very 20th century but it saves a lot of stress! 

O2 Correspondence Team 
PO BOX 694 
Winchester 
SO23 5AP 

[MI5]

If your app is correct it must have updated on the system so I’m not sure where you are seeing the error with head office?

[Marjo]

Hey @Anonymous Please let us know how you're getting on with this? Also welcome to our forum!

[jonsie]

Apparently only the store has the correct address and it is incorrect in the app. Hopefully the detailed instructions by @Cleoriff will help. 

[MI5]

That’s why I asked though.
If the app is correct that just replicates the account surely.
Any address change by the customer would be changing what is already correct in the app?

[MI5]

Is it because there is more than one account that isn’t combined?

[jonsie]

From what he posted though it's incorrect in the app. Unless I read it wrong....? 

[MI5]

Not sure, I read, "my O2 app and the local store have the correct address but head office cannot Do the same"