Solved: Changing a spend cap

ScrumpyJack · ‎17-08-2021

I am trying to reduce my spend cap from £60 to a lower value. As usual I am pointed to a list of FAQs on the website which suggest I use the app to talk to somebody on chat to get this changed. When I use the App it states I need to go to the website.it’s also seemingly impossible to chat on the chat function. Just brings up a list of basic questions or suggestions for me.

I’m in a loop of deteriorating customer service and I haven’t actual engaged with a human yet.

Does anybody have a number or email address?

madasaf1sh · ‎17-08-2021

@ScrumpyJack

You will need to call customer services on 202 from your o2 phone, or 0344 809 0202 from any other phones...

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎17-08-2021

@ScrumpyJack

You will need to call customer services on 202 from your o2 phone, or 0344 809 0202 from any other phones...

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎17-08-2021

@ScrumpyJack

Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

StPop · ‎05-04-2023

Why isn't "change cap" option available on web/app? Having to call CS and listen to holding music is too much of a chore for a simple, straight-forward. 5-min action. Dissapointed.

Enlli · ‎05-04-2023

@StPop wrote:
Why isn't "change cap" option available on web/app? Having to call CS and listen to holding music is too much of a chore for a simple, straight-forward. 5-min action. Dissapointed.

It will be when everyone is moved to the new 360 system

I cam now I've been moved

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

Changing a spend cap

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade