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Level 1: Joiner
Posts: 2
Registered: ‎30-03-2020

Changing Tariff

Hello, could you help me with something please?

 

I have just changed my sons tarriff from one plan to another.

 

He was on a sim only 10gb per month, unlimited calls, unlimited texts. £13 odd per month. 

 

I've changed it to sim only everything unlimited, 12 month contract, £35 a month.

 

 

 

Does this new tariff simply replace the old one? I am worried I will somehow have to pay for the old one because I made this change before the contract ended. The old tariff was until sometime in 2021. 

 

Do you only carry on costs from old tariffs if you have charges to pay for the device you have bought?

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Posts: 102,190
Topics: 550
Solutions: 13,031
Registered: ‎04-04-2012

Re: Changing Tariff

@Colette 

The new tariff just replaces the old one, so don't worry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎30-03-2020

Re: Changing Tariff

Thank you!! ♡

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Posts: 80,308
Topics: 573
Solutions: 3,850
Registered: ‎04-01-2009

Re: Changing Tariff

If you changed tariff then the new tariff will start almost immediately. It replaces the old tariff so you won't get 2 bills. The next bill will show an adustment for the new tariff up to the normal bill date which won't change.

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Posts: 102,190
Topics: 550
Solutions: 13,031
Registered: ‎04-04-2012

Re: Changing Tariff

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)