Changing Tariff - deactivates account?

[kylebc86]

hi

so today I changed my tariff on my o2 - shorty after I had no service and my o2 isn't loading. Spoke to customer service on chat and apparently my account has been deactivated.

I called customer service (03448090202) and was told I need to have a new o2 account opened and they can't activate my original - has this happened to anyone else? I thought it was scam on the phone. all this to change tariff, they make it so difficult. if I would of known this I would of left the change to tariff

[MI5]

@kylebc86 

Sounds completely stupid, but then nothing is a surprise these days.....

@O2Sarah- is on in the morning so look out for a message from her about this.

[kylebc86]

Yeh seems pretty ridiculous this happens after they make it so easy to be able to change your tariff in the app -  not like it’s a new option to change tariff. More of an inconvenience than anything - will call them in the morning 

[madasaf1sh]

I wonder if something has trigged it to order you a new sim card, which means it automatically cuts off the current sim card to prevent fraud and sim hijacking. But is just an annoyance.

[MI5]

Crossed my mind but the need to have a new account doesn't fit with that.

[madasaf1sh]

That sounds like Filipino Call Centre commission chasing to me

[MI5]

Possibly so....

[O2Sarah-]

Thanks for the tag @MI5 

@kylebc86 I will send you a private message so we can look into this