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Changing Spend Cap

Paa
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How can a spend cap be changed? MyO2 tells me to call 202 or 8002. Both lines won't even put me on hold and there doesn't seem to be a way to change it on MyO2???

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MI5
Level 94: Supreme
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@Paa 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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b4u2
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Chat with customer service
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Spencer06
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I want to lift my spend cap
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gmarkj
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Same advice @Spencer06 - you need to call customer services to add/change/remove a spend cap.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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