Solved: Changing New phone to something different - O2 Community

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Registered: 25-03-2020

Is there a contact email to get in touch with o2 about changing your device? I've phoned them and can't get through due to staff shortage. I've 14 days to return my device but no one is here to go through with it and process a new order before the 14 day period is up. Thanks

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93188 Posts
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Registered: 04-01-2009

Try any number and choose any option you can

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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93188 Posts
609 Topics
6967 Solutions

Registered: 04-01-2009

Try any number and choose any option you can

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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Registered: 26-03-2014

o2 don't have an inbound email account.
You will need to call @Ross1997 as advised.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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