Changing Name on Account

[Anonymous]

My Wife died in  2008  yet despite several calls O2 STILL MANAGES TO PUT A DECEASED PERSON NAME ON THE ACCOUNT ..

This is totally incorrect  and contravenes several UK remits .

How does one get this amended .  more so since I have altered the tariff in the last two weeks .

Vernon  

[MI5]

Sorry to hear this.
Call CS on 202 and explain.
They have a dedicated dept to deal with this kind of situation so they should put you through or at least put you in contact with them.

[Cleoriff]

Hi @Anonymous A very distressing state of affairs. As @MI5 said CS should be able to help resolve this.

There is also an address you can write to if you require it...

The Correspondence Management Team

PO BOX 694

Winchester

SO23 5AP

I hope it gets sorted soon

[Toby]

Hi Vernon,

Sorry to hear about this. I'm Toby, the community manager.

Please send me a message with this link and I shall help you out with this until it is sorted.

[Cleoriff]

Thanks for your offer of help @Toby A difficult sad time for @Anonymous and he really doesn't need any more distress. Hopefully it will soon be sorted when he gets in touch with you

[jonsie]

It used to be a simple thing to do. Fax to the bereavement dept and they would change it. I've dealt with two deaths but had to close the accounts. Hope they can sort this out with Toby's help.

[Anonymous]

Thks for Your Kind Note . Toby currently is assisting  as we speak .

Sincerest

VJB70 

[Anonymous]

Thks for your very kind reply . Toby is currently asiisting  this ongoing saga as we speak .

Sincerest

Vjb70

[Anonymous]

Thks for your Kind message . Toby currently is assisting closure of this ongoing saga .

Sincerest

Vjb70

[Cleoriff]

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@Anonymous wrote:

Thks for your very kind reply . Toby is currently asiisting  this ongoing saga as we speak .

Sincerest

Vjb70

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That's good to hear @Anonymous Hopefully it will soon be sorted for you..:smileyhappy: