Changing Name on Account
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on 25-09-2015 12:23
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on 25-09-2015 12:23
My Wife died in 2008 yet despite several calls O2 STILL MANAGES TO PUT A DECEASED PERSON NAME ON THE ACCOUNT ..
This is totally incorrect and contravenes several UK remits .
How does one get this amended . more so since I have altered the tariff in the last two weeks .
Vernon
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on 25-09-2015 12:31
Call CS on 202 and explain.
They have a dedicated dept to deal with this kind of situation so they should put you through or at least put you in contact with them.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 25-09-2015 12:45 - last edited on 13-06-2017 13:54 by MercedesS
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on 25-09-2015 12:45 - last edited on 13-06-2017 13:54 by MercedesS
Hi @Anonymous A very distressing state of affairs. As @MI5 said CS should be able to help resolve this.
There is also an address you can write to if you require it...
The Correspondence Management Team
PO BOX 694
Winchester
SO23 5AP
I hope it gets sorted soon
Veritas Numquam Perit
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25-09-2015 13:07 - edited 25-09-2015 13:08
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25-09-2015 13:07 - edited 25-09-2015 13:08
Hi Vernon,
Sorry to hear about this. I'm Toby, the community manager.
Please send me a message with this link and I shall help you out with this until it is sorted.
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
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on 25-09-2015 13:25
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on 25-09-2015 13:25
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on 25-09-2015 13:29
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on 25-09-2015 13:29
It used to be a simple thing to do. Fax to the bereavement dept and they would change it. I've dealt with two deaths but had to close the accounts. Hope they can sort this out with Toby's help.
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on 25-09-2015 14:12
Thks for Your Kind Note . Toby currently is assisting as we speak .
Sincerest
VJB70
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on 25-09-2015 14:13
Thks for your very kind reply . Toby is currently asiisting this ongoing saga as we speak .
Sincerest
Vjb70
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on 25-09-2015 14:14
Thks for your Kind message . Toby currently is assisting closure of this ongoing saga .
Sincerest
Vjb70
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on 25-09-2015 14:33
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on 25-09-2015 14:33
@Anonymous wrote:Thks for your very kind reply . Toby is currently asiisting this ongoing saga as we speak .
Sincerest
Vjb70
That's good to hear @Anonymous Hopefully it will soon be sorted for you..:smileyhappy:
Veritas Numquam Perit
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