Solved: Changing Mobile Number

a-evans · ‎24-06-2020

I recently got a pay monthly contract but want to keep my old phone number, i have filled out the online form on the O2 website and also received my code from BT (my old network) the o2 website says that it should change the next working day, but it hasn't worked. i did this on Saturday 12th and my number still hasn't changed.

Can anybody help??

MI5 · ‎24-06-2020

@a-evans

All contact numbers here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

O2Karl · ‎24-06-2020

Hi a-evans

Sorry to hear it is taking longer than it should, something does not sound quite right.

What I would recommend in this case is ring 202 from your phone which is free call and let the customer service agent complete the process.

Hope this helps

MI5 · ‎24-06-2020

@a-evans

All contact numbers here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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