Changing Device Plan to Direct Debit

[Abi1987]

Hi There,

I cannot seem to setup a Direct Debit on my device plan and constantly receive messages saying bill now over due. I cannot find it anywhere on my O2 and everytime I call the customer sevices number after a mintute it says ' Good bye '

I want to speak with someone or be advised how to setup the Direct debit on the O2 website, nothing leads to me to this.

PLEASE HELP!!

Abigail W.

[MI5]

@Abi1987 

Instructions for DD here Guide: How to Pay Your Bill (Airtime & Device Plans) 

and all contact nummbers here Guide: Coronavirus Community Help and Support 

Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Cleoriff]

Hi @Abi1987 

http://static.o2.co.uk/assets2/pdf/O2_DirectDebitMandate.pdf 

From here https://www.o2.co.uk/help/account-and-billing/how-to-pay 

If you need to contact O2, all numbers here Guide: Coronavirus Community Help and Support 

Edited to add, if this is a new contract, it should have already been set up for you by O2?