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Changing Device Plan to Direct Debit

Abi1987
Level 1: Joiner
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Hi There,

 

I cannot seem to setup a Direct Debit on my device plan and constantly receive messages saying bill now over due. I cannot find it anywhere on my O2 and everytime I call the customer sevices number after a mintute it says ' Good bye '

I want to speak with someone or be advised how to setup the Direct debit on the O2 website, nothing leads to me to this.

PLEASE HELP!!

 

Abigail W.

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MI5
Level 94: Supreme
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@Abi1987 

Instructions for DD here Guide: How to Pay Your Bill (Contract) 

and all contact nummbers here Guide: Coronavirus Community Help and Support 

Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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Hi @Abi1987 

http://static.o2.co.uk/assets2/pdf/O2_DirectDebitMandate.pdf 

From here https://www.o2.co.uk/help/account-and-billing/how-to-pay 

If you need to contact O2, all numbers here Guide: Coronavirus Community Help and Support 

Edited to add, if this is a new contract, it should have already been set up for you by O2?

Veritas Numquam Perit

Girl in a jacket
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