cancel
Showing results for 
Search instead for 
Did you mean: 

Changing Business Account to Personal Account

Anonymous
Not applicable

Opened an account without O2 mid January, went on a 30 day rolling contract whilst I waited for my Vodafone contract to end, upgraded to a 12 month contract today but the account is a business account as apparently that's how it was set up in store, is there any way that I can change this to a personal account? 

Message 1 of 17
3,546 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 153258 Posts
  • 653 Topics
  • 29248 Solutions
Registered:
The only way is to get o2 to cancel it on the grounds of you been mis-sold.
Speak to cs and see what they can do for you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 17
2,969 Views
16 REPLIES 16

MI5
Level 94: Supreme
  • 153258 Posts
  • 653 Topics
  • 29248 Solutions
Registered:
The only way is to get o2 to cancel it on the grounds of you been mis-sold.
Speak to cs and see what they can do for you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 17
2,970 Views

Cleoriff
Level 94: Supreme
  • 131012 Posts
  • 838 Topics
  • 7611 Solutions
Registered:

Very unusual for O2 to mis-sell a business contract @MI5.? First time I have heard of this if honest....(directly from O2 I mean)

Veritas Numquam Perit

Girl in a jacket
Message 3 of 17
2,963 Views

jonsie
Level 94: Supreme
  • 97312 Posts
  • 615 Topics
  • 7215 Solutions
Registered:

Some stores sell business accounts, my friends were given business accounts even though one was on disability and the other his wife looking after him. I think it was a franchised store that sold them.

Message 4 of 17
2,960 Views

MI5
Level 94: Supreme
  • 153258 Posts
  • 653 Topics
  • 29248 Solutions
Registered:
There is more commission for selling business accounts.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 17
2,958 Views

Cleoriff
Level 94: Supreme
  • 131012 Posts
  • 838 Topics
  • 7611 Solutions
Registered:

@jonsie wrote:

Some stores sell business accounts, my friends were given business accounts even though one was on disability and the other his wife looking after him. I think it was a franchised store that sold them.


Is there a better commission rate if you sell a business contract then?

Veritas Numquam Perit

Girl in a jacket
Message 6 of 17
2,957 Views

jonsie
Level 94: Supreme
  • 97312 Posts
  • 615 Topics
  • 7215 Solutions
Registered:

@MI5 wrote:
There is more commission for selling business accounts.....

Exactly....

Message 7 of 17
2,956 Views

Cleoriff
Level 94: Supreme
  • 131012 Posts
  • 838 Topics
  • 7611 Solutions
Registered:

Snap @MI5 You answered my question at the same time I posted. Thanks wink

Veritas Numquam Perit

Girl in a jacket
Message 8 of 17
2,956 Views

Bambino
Level 86: Prestigious
  • 24615 Posts
  • 1081 Topics
  • 3852 Solutions
Registered:

Why are people not being told what type of account they're signing up to?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 9 of 17
2,952 Views

jonsie
Level 94: Supreme
  • 97312 Posts
  • 615 Topics
  • 7215 Solutions
Registered:

Some are, some aren't. Totally wrong but more money in your pay packet at the end of the month so it's a good incentive for a salesman to be less than upfront about a contract. Some use the technique of advising more benefits. That may have been true in days gone by but there is no advantage in a business account for a consumer, quite the reverse.

Message 10 of 17
2,945 Views