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Level 1: Joiner
Posts: 1
Registered: ‎25-06-2018
Accepted Solution

Changer bill

I wont to no how can i changer the bill day cuz i only get paid on 29. Thanks
Level 69: Guiding Light
Posts: 16,542
Registered: ‎31-03-2010

Re: Changer bill

@Ashley2 You will need to speak to customer service. Best time to call is 8-8.30 am to avoid long wait times on hold. Best to call and not use Live Chat.



Posts: 83,224
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: Changer bill

If your bill is due before the 29th it may be too late to change it for this month. Speak to customer service to avoid restrictions on your phone

Posts: 0

Re: Changer bill

@Ashley2 I think that will only come into effect next month as you have to wait 6 days before the bill is produced I believe 

Level 2: Apprentice
Posts: 19
Registered: ‎17-06-2018

Re: Changer bill

As mentioned call customer service, 202 from your o2 device.

If you get paid on 29th that means you want your billing date to be set to the 15th

How it works is:
Your billing date is 14 days before your payment date (Direct debit).

so in your case, You could see your bills on the 15th and then o2 take the money on the 29th (thats when you change ofc)

If you change it early you will experience pro-rata
O2 Guru,
O2 Customer Service Advisor,
Android user

If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Changer bill

Hi @Ashley2 welcome to our community! Smiley Happy

Please do let us know how you're getting on and if you managed to change your payment date ok in the end?

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