Changed to 30day contract still charged old contract rate

[Anonymous]

At the start of January I changed my 12 monthly contract to a 30 day contract and should have gone down to paying £18.00 I have just checked my account and I have been charged £20 by 02. I have also checked the tariff rate and its says it's the 30 day contract but being charged at £20 and not the £18 that was advertised.

Any advice?

[jonsie]

Click on 'view allowances' in My O2 and it should show a discount in bolt ons as per mine...

[Cleoriff]

Hi @Anonymous. You were probably looking at the price without checking the added vat.

I think you have the same simo contract as me. ..though mine is over 12 months. £18 is displayed but if you check into Ts and Cs it will include the vat rate payable which is added to total cost...

[MI5]

If itsbyour first bill for this tarrif it will always be slightly higher.
Next month will be normal.

[Anonymous]

Hi guys thanks for the input I don't think it's the VAT as that would not be £20 it would be over the deal I bought was the below ( your order) and what is on my account is also below ( tariff) as you can see I don't think they have applied the £2.00 discount to my account.

[jonsie]

You need to access My O2 on your PC and then click on 'allowances' and under bolt ons you should see the discount.

[MI5]

Yes, as above. It is listed as a bolt on.

[Anonymous]

Ok I think I have found it and it does say -£2 valid for 24 months but it does not seem to have been applied to my latest bill

[jonsie]

Is this your first bill as there may be an interim charge before the billing date. What are the charges showing as a breakdown?

[MI5 · Accepted solution]

As I said above, the first bill is always higher by a couple of quid for the first 2 days of your contract (prior to starting the full bill cycle).
http://www.o2.co.uk/help/bills-and-payment/first-bill