I'm already an O2 pay monthly customer but purchased a Mate 20 Pro on O2 refresh with a rolling contract with the intention of cancelling it immediately.
I rang the next day after receiving my phone to terminate said contract which was agreed. The next day however I was signed up to a new 24m contract without my knowledge or permission. There was no mention of a new tariff whatsoever during the chat.
I immediately rang customer services who immediately terminated the contract. However he terminated the contract on the new tariff (which I didn't agree to sign up for) and now have a princely bill of £391!!
I rang complaints who tried to sort it out. They told me they would adjust my bill but only the following month as this month's bill has been generated. They told me to cancel my direct debit on the meantime and to put it back on when next months (adjusted) bill will be sent to me.
Is this the correct procedure? Will I get cut off for cancelling my direct debit, albeit temporarily?
