Solved: Changed number

Elvis · ‎13-11-2020

I have kept my o2 number for almost 20 years. it use to be a contract number but I switch it to pay as you go. o2 encouraged me to switch back to contract, I agreed on the condition I get to keep my number. after switching to contract, what I thought was a new SIM but the same old number, o2 changed my old number and now I'm having problems not receiving phone calls from all who only this contact number.

even though I have two numbers, the old number is the only one I know from memory.

MI5 · ‎13-11-2020

@Elvis

Just call O2 to migrate your number across.

Guide: Coronavirus Community Help and Support

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎13-11-2020

@Elvis

Just call O2 to migrate your number across.

Guide: Coronavirus Community Help and Support

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Changed number

So then, this courier arrived

Bereavement Change of Name on Account Process

Laptop fault?

Being charged for an account that i didnt ask for

Arrears