Changed address but new address is showing the wrong county.

[Joshua_B]

Hi there,

I've just changed my address through the O2 website using the easy "enter postcode/building number" system with a drop down menu. Selected my new address no problem.

However, the new address on the account is showing the wrong county! Everything else is correct except the county

House Number/Street Name - correct

City - correct

County - wrong

Postcode - correct

Any idea how to change this so it reflects properly in my credit score etc etc?

[MI5 · Accepted solution]

@Joshua_B 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.