Solved: Change payment date???

Anonymous · ‎15-11-2017

Hi,

Is there any easy way to change my billing date online?

Having trouble trying to do this

Thanks

MI5 · ‎15-11-2017

Ah yes the date needs to be done by customer service, sorry.
Call them free on 202 and you need around 6 clear days before your next direct debit is due to be taken so the systems all catch up with each other.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-11-2017

Log into your MyO2 http://www.o2.co.uk/myo2 go to bills then manage details.
You'll need to set up a PIN the first time to access this section.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-11-2017

I have set up pin for this, however I can only see options for changing payment card and not bill date?

MI5 · ‎15-11-2017

Ah yes the date needs to be done by customer service, sorry.
Call them free on 202 and you need around 6 clear days before your next direct debit is due to be taken so the systems all catch up with each other.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎23-11-2017

Hello @Anonymous

Please follow @MI5 advice and let us know if we can help you more! We hope to see you around

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