Change of tariff

[Hilbo]

Just had email message about tarrif change to 02 refresh unlimited didn't request this. Anyone had similar please

[O2EmmaLouise]

Hi @Hilbo,

Please call our customer services on 202 free from your mobile.

[Hilbo]

Thank you, I have tried calling but got booted off, plus don't think I could hang in for 30 mins.

is there an email I can write to please?

[O2EmmaLouise]

Unfortunately, there isn't an email address to write to for this. There could have been fraudulent activity on your account and this sort of thing needs looking into asap.

For peace of mind, I'm going to tag @O2Georgina who is one of our account advisors and she will be happy to check this for you.

[O2Georgina]

Thanks for the tag @O2EmmaLouise 

 @Hilbo  I will send you a private message now so we can look in to this for you